TapRooT® VI Clear Locks

TapRooT® VI Clear Locks

This message typically indicates a temporary disconnection between the database and the TapRooT® Software. As a safety measure, the document you had open at the time stays locked to keep other users from accidentally overwriting your work. Now it's just waiting to be told that it's OK to let that document be edited again.  

To clear the locked SnapCharT, click on the Admin tab at the top and scroll to the bottom of that page. Depending on the TapRooT® Software that you are running, you can see either the option "Clear Cache & Locks" or, in the bottom left corner,  a padlock icon.

If you see the padlock icon, click the padlock icon to release the locked SnapCharT.
If you see the "Clear Cache & Locks" option, click on that option and then click the "Clear Locks" button.

You can now go back and edit the chart.

Notes
You must have access to the Admin menu to clear the locks.